Privacy policy
In compliance with the provisions of the EU General Data Protection Regulation (GDPR), Propietorship hereinafter referred to as “Terra Organic Foods”, located at 3301 Arena Blvd 247 Sacramento, Ca 95834 as responsible for your personal data make you aware of the privacy policy and handling of personal data, in which at all times seek that the treatment of the same is legitimate, controlled and informed, in order to ensure the privacy, confidentiality, integrity and the right to informational self-determination of your data.
The collection and automated processing of personal data is aimed at maintaining the business relationship and the performance of tasks of information, training, advice and other activities of the online store service.
These data will only be transferred to those entities that are necessary for the sole purpose of complying with the above purpose.
Information we collect and its use
The user’s personal data is requested for the purpose of providing sales services and home delivery of products purchased by the user through our website.
Likewise, Terra Organic Foods uses the data obtained for the following:
To inform users about changes and/or promotions related to the quotes and orders placed by them on our website.
To comply with the legal obligations derived from the purchase/sale activities between Terra Organic Foods and the users.
Sending promotional newsletters by email to users who have so requested and which they can cancel at any time.
Inform about changes in our products and services.
Provide personalized attention and excellent quality to users.
Shipment of products to the user’s home.
Follow-up of purchase orders.
At the moment of making a purchase, the previous acceptance and consent is requested to collect information of your personal data, which are: Name; Company name; RFC; Address; Telephone; Email; and Shipping address. The information regarding the payment method used by the user will not be stored on our server, it will only be used through the payment service platform to make the payment.
Confidentiality of User Information
Terra Organic Foods only provides user information to companies involved in the logistics process of purchasing and shipping what the customer requests through our site at the time of registration or when making a transaction with our servers. That is to say, Terra Organic Foods does not share personal information of the user to people or companies outside the operation and transaction of the purchase.
For payments by credit or debit card, Terra Organic Foods uses the services of PayPal and Stripe for the collection and validation of customer information. Terra Organic Foods only forwards the customer’s information to the third party (in this case PayPal and Stripe) to process the payment and notify Terra Organic Foods of the authorization of the transaction. Terra Organic Foods stipulates in its Terms and Conditions that the customer agrees that the information will be forwarded to a third party for validation and authorization.
PayPal is an independent controller used to process customer data. Privacy Policy: https://www.paypal.com/mx/webapps/mpp/ua/privacy-full
Stripe is an independent controller used to process customer data. Privacy Policy: https://stripe.com/privacy
Terra Organic Foods reserves the right to use or disclose any personal information to comply with any legal, regulatory, governmental or judicial provision, to protect the integrity of the site, to comply with a request made by you, or to cooperate with any legal investigation or public safety issue.
Rights of access, rectification, cancellation and opposition of data
In accordance with the Federal Law for the Protection of Personal Data in Possession of Individuals, the user has the right to access, rectify and cancel his/her personal data, as well as to oppose and revoke consent to the processing of his/her data. Any questions or requests can be submitted to Terra Organic Foods located at 3301 Arena Blvd 247 Sacramento, Ca 95834, or by email to the following address: info@terraorganicfoods.com, in order to initiate the respective procedure, your request will be answered in a period not exceeding 20 working days. Or, if you require any help or advice about personal data, the user can contact the center from 10:00 a.m. to 7:00 p.m., by phone at 916-284 5280.
Changes and modifications to site policies
Terra Organic Foods reserves the right to make changes or updates to this privacy notice at any time, in order to comply with new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our products. These modifications will always be available and consulted by the client and the general public through our website.
Acceptance of the terms
This Privacy Statement is subject to the terms and conditions of all Terra Organic Foods websites, which constitutes a legal agreement between the user and Terra Organic Foods.
By using the services on any of the Terra Organic Foods sites, you signify that you have read, understand and agree to the terms set forth above.